FINERI LUXE®

SHIPPING AND DELIVERY POLICY

1. Shipping and Delivery Policy

At FINERI LUXE, every order is carefully verified, packed and handed over to an authorised logistics partner. This Shipping and Delivery Policy explains the terms governing order confirmation, payment, Cash on Delivery (COD), order processing, dispatch, shipping, delivery and related responsibilities. By placing an order on our website, the customer acknowledges and agrees to this Policy.

1.1 Order Confirmation

An order is considered received only after the customer successfully completes the checkout process on the Website. For Prepaid Orders: An order is confirmed only after the full order amount is successfully authorised and received through the payment methods made available at checkout. For Cash on Delivery (COD) Orders: An order is confirmed only after the customer successfully pays the required 20% Advance Booking Amount online in accordance with this Policy. An automated acknowledgement, order confirmation email, SMS or WhatsApp message merely confirms receipt of the order request and does not constitute acceptance of the order. All orders remain subject to stock availability, payment verification, fraud prevention checks, serviceability of the delivery location, operational feasibility and acceptance by FINERI LUXE. FINERI LUXE reserves the right to refuse, cancel or reject any order before dispatch for reasons including, but not limited to, suspected fraud, pricing errors, duplicate orders, stock unavailability, incorrect customer information, technical errors, force majeure events or any other legitimate business reason. Where FINERI LUXE cancels an order after receiving any payment from the customer, the amount received shall be refunded in accordance with applicable law and the applicable Refund Policy.

1.2 Processing and Dispatch

Orders are ordinarily processed and dispatched within 1 to 3 Business Days after successful payment confirmation (for prepaid orders) or successful receipt of the required Advance Booking Amount (for COD orders), along with completion of internal order verification. Products that are customised, altered, personalised, specially procured or made-to-order may require additional processing time, which will be communicated on the relevant product page or separately before order confirmation, wherever applicable. Processing and dispatch timelines may be extended due to festivals, promotional campaigns, sale events, inventory audits, unusually high order volumes, public holidays, courier disruptions, government restrictions or any circumstances beyond the reasonable control of FINERI LUXE. Business Days exclude Sundays and officially declared public holidays.

1.3 Domestic Delivery

FINERI LUXE currently delivers products throughout India through authorised logistics partners. Orders are generally delivered within 2 to 7 Business Days after dispatch, depending upon the destination, courier network and operational conditions. Delivery timelines displayed on the Website or communicated after dispatch are estimates only and shall not be treated as guaranteed delivery commitments. Delivery may be delayed due to remote or inaccessible locations, adverse weather conditions, transportation disruptions, public holidays, government restrictions, natural disasters, force majeure events or other circumstances beyond the reasonable control of FINERI LUXE or its logistics partners. Cash on Delivery (COD) is available only for eligible orders within India and subject to serviceability by the authorised logistics partner. COD is not available for international orders.

1.4 Shipping Charges, Payment Methods and Cash on Delivery (COD)

Any applicable Shipping Charges shall be displayed separately during checkout before the customer places the order. FINERI LUXE may, at its sole discretion, offer free shipping on selected products, order values, locations or promotional campaigns. Such offers may be modified, withdrawn or discontinued at any time without prior notice. Customers may choose either Prepaid Payment or Cash on Delivery (COD), wherever COD is available. A. Prepaid Orders Customers selecting Prepaid Payment shall pay the entire order value online through the payment methods made available at checkout. The amount payable shall be the amount displayed during checkout together with any applicable Shipping Charges. No COD Convenience Fee shall apply to prepaid orders. B. Cash on Delivery (COD) Orders Customers selecting Cash on Delivery shall be charged a COD Convenience Fee, which shall be displayed separately during checkout before the order is placed. For every COD order, the customer must pay 20% of the Total COD Order Value online as an Advance Booking Amount before the order is processed. The Total COD Order Value shall consist of:

• Product Price;
• Applicable Shipping Charges (if any); and
• Applicable COD Convenience Fee.

Accordingly, the Advance Booking Amount shall be calculated as follows: Advance Booking Amount = 20% × (Product Price + Shipping Charges + COD Convenience Fee) The remaining balance shall be payable to the authorised delivery partner at the time of delivery through the payment modes accepted by the delivery partner. The COD Convenience Fee is a service charge applicable only to Cash on Delivery orders and is separate from the Product Price and Shipping Charges. The applicable COD Convenience Fee shall always be displayed separately during checkout before the customer confirms the order.

Advance Booking Amount

The Advance Booking Amount paid for a COD order shall be adjusted against the Total COD Order Value. A COD order shall not be processed until the Advance Booking Amount has been successfully received by FINERI LUXE. Failed, reversed, cancelled or pending payment transactions shall not constitute successful payment. If the customer fails to complete the Advance Booking payment, the COD order shall not be confirmed and may be cancelled automatically. Cancellation and Refund of Advance Booking Amount Where FINERI LUXE cancels a confirmed COD order due to stock unavailability, operational inability, pricing error or any reason attributable solely to FINERI LUXE, the customer shall be entitled to a full refund of the Advance Booking Amount. Where a customer cancels a confirmed COD order after payment of the Advance Booking Amount, or where the shipment is returned to FINERI LUXE due to customer-related reasons, including refusal to accept delivery, non-availability of the customer, incorrect delivery information, refusal to pay the balance amount at delivery or any other customer-caused Return-to-Origin (RTO), the Advance Booking Amount shall be refunded only after deduction of the actual outward shipping charges, Return-to-Origin (RTO) charges, payment gateway charges (if any) and other reasonable non-recoverable operational expenses, to the extent permitted under applicable law.

Refunds shall be processed in accordance with the FINERI LUXE Cancellation, Return, Exchange & Refund Policy. FINERI LUXE reserves the right to suspend, restrict or withdraw the Cash on Delivery facility for customers exhibiting repeated order cancellations, repeated delivery refusals, excessive Return-to-Origin (RTO) history, suspected fraudulent activity or misuse of the COD facility. FINERI LUXE reserves the right to introduce, modify, suspend or discontinue any payment method, including Cash on Delivery, at its sole discretion without prior notice.

1.4A Payment Policy

This Clause forms the FINERI LUXE Payment Policy and applies to all payments made through the Website or another officially authorised payment channel.

Accepted Payment Methods

Customers may use only the payment methods displayed at checkout. Availability may vary by order value, location, payment provider, risk checks and operational feasibility. FINERI LUXE does not guarantee that every payment method will be available for every transaction.

Currency and Charges

Unless expressly stated otherwise, Website prices and domestic payments are displayed and processed in Indian Rupees (INR). The customer is responsible for any bank, card, foreign-exchange, international transaction or similar charge imposed independently by the customer's financial institution.

Payment Authorisation and Verification

An order is not confirmed merely because an amount appears debited from the customer's account. Confirmation remains subject to successful payment authorisation, settlement or verification by the payment gateway or financial institution, internal fraud-prevention checks, stock availability and final acceptance by FINERI LUXE.

Failed, Pending or Reversed Payments

Where a payment fails, remains pending, is reversed or is not confirmed by the payment provider, the order may remain unconfirmed or may be cancelled. Any amount debited but not received by FINERI LUXE is ordinarily reversed or released by the customer's bank or payment provider according to its own timelines. The customer should first check the relevant bank or payment account and may contact FINERI LUXE with the transaction reference if assistance is required.

Duplicate Payments

Where FINERI LUXE verifies that the same order has been paid more than once, the verified excess amount shall ordinarily be refunded to the original payment method within 7 to 10 Business Days after verification. The actual credit may take additional time depending on the bank, card network, UPI provider or payment gateway.

Payment Security and Customer Caution

FINERI LUXE uses authorised third-party payment service providers. FINERI LUXE will never ask a customer to disclose an OTP, CVV, card PIN, UPI PIN, internet-banking password or remote-device access through telephone, email, WhatsApp, social media or another communication channel. Customers must immediately report suspicious payment requests or impersonation.

Fraud Prevention, Chargebacks and Payment Disputes

FINERI LUXE may hold, cancel, restrict or investigate a transaction where fraud, unauthorised payment, identity mismatch, payment reversal, chargeback misuse or other suspicious activity is reasonably suspected. Customers should contact FINERI LUXE before initiating a chargeback so that genuine order or refund issues can be investigated. Nothing in this Clause restricts any lawful right to dispute an unauthorised transaction.

Checkout Disclosure and Acceptance

Before payment, the Website should display the product price, applicable taxes, Shipping Charges, COD Convenience Fee, Advance Booking Amount and the balance payable on delivery, as applicable. By completing payment or paying the Advance Booking Amount, the customer accepts the displayed amount and the payment conditions incorporated in this Policy.

1.5 International Shipping

International shipping may be available only for selected products and destinations as determined by FINERI LUXE. Cash on Delivery (COD) is not available for international orders. International orders must be paid in full through the online payment methods made available at checkout before processing. Unless expressly stated otherwise, customers shall be solely responsible for all applicable international shipping charges, customs duties, import duties, taxes, VAT, customs clearance charges, local levies and all other charges imposed by the destination country. FINERI LUXE shall not be responsible for delays arising from customs inspections, customs clearance procedures, import restrictions, refusal of entry, local regulations or the customer's failure to provide required documentation or pay applicable duties, taxes or other charges. Where an international shipment is returned due to customer-related reasons or customs-related issues beyond the control of FINERI LUXE, any eligible refund shall be processed after deduction of the actual outward shipping charges, return shipping charges, customs expenses, handling charges and other non-recoverable costs, to the extent permitted under applicable law and the applicable Refund Policy.

1.6 Order Tracking

Upon dispatch of an order, FINERI LUXE may provide the customer with shipment tracking details through email, SMS, WhatsApp, the customer account or any other communication channel deemed appropriate by FINERI LUXE. Tracking information may take several hours to become active after the shipment has been handed over to the authorised logistics partner. Customers are advised to rely only on tracking information communicated through the official communication channels of FINERI LUXE. Any tracking information displayed on third-party platforms is subject to updates made by the respective logistics partner. The customer should promptly respond to any communication from FINERI LUXE or the authorised logistics partner relating to delivery.

1.7 Accurate Delivery Information

The customer shall provide complete, accurate and up-to-date delivery information at the time of placing the order, including the recipient's name, delivery address, PIN code, mobile number, email address (where applicable) and any landmark or delivery instructions necessary for successful delivery. FINERI LUXE shall not be responsible for any delay, failed delivery, Return-to-Origin (RTO), additional shipping charges, loss or any other consequence arising from incorrect, incomplete or inaccurate information provided by the customer. If additional expenses are incurred due to incorrect delivery information provided by the customer, FINERI LUXE reserves the right to recover such expenses before re-dispatching the order or while processing any eligible refund, to the extent permitted under applicable law.

1.8 Address Changes

A customer may request a change to the delivery address before the order has been dispatched. Any request for modification of the delivery address shall be subject to successful verification, operational feasibility, courier serviceability and acceptance by FINERI LUXE. Once an order has been dispatched, FINERI LUXE cannot guarantee any modification to the delivery address, as the shipment remains under the control of the authorised logistics partner. Where an address modification results in additional courier charges or operational costs, FINERI LUXE reserves the right to recover such charges from the customer before processing the request.

1.9 Delivery Attempts and Return-to-Origin (RTO)

Delivery shall be attempted by the authorised logistics partner in accordance with its standard operating procedures and delivery policies. If delivery cannot be completed due to reasons attributable to the customer, including but not limited to:

• the customer or recipient being unavailable;
• refusal to accept delivery;
• refusal to pay the remaining COD balance (where applicable);
• incorrect or incomplete delivery address;
• inability to contact the customer;
• repeated unsuccessful delivery attempts;
• failure to cooperate with the delivery partner; or
• any other customer-related reason,

the shipment may be returned to FINERI LUXE as a Return-to-Origin (RTO) shipment. Where the customer requests re-dispatch of an RTO shipment, FINERI LUXE may require payment of fresh shipping charges, RTO charges and any other applicable operational expenses before processing the re-dispatch request. For prepaid orders, any eligible refund shall be processed after deduction of the actual outward shipping charges, Return-to-Origin (RTO) charges, payment gateway charges (if any) and other reasonable non-recoverable operational expenses, to the extent permitted under applicable law and the applicable Cancellation, Return, Exchange & Refund Policy. For Cash on Delivery (COD) orders, any refund of the Advance Booking Amount shall be governed by Clause 1.4 of this Policy and the applicable Cancellation, Return, Exchange & Refund Policy.

1.10 Damaged, Opened or Tampered Parcel

Customers are advised to inspect the outer packaging before accepting delivery. If the parcel appears materially opened, visibly damaged, tampered with or otherwise suspicious, the customer should refuse delivery wherever reasonably possible and immediately inform FINERI LUXE Customer Support. Where the customer accepts such a parcel, the customer should retain the original packaging and record:

• clear photographs of the parcel;
• photographs of the shipping label;
• photographs of the product and its condition; and
• one continuous and uninterrupted unboxing video clearly showing the unopened parcel, shipping label, opening process and product condition.

Any claim relating to a damaged, opened, tampered or incorrect parcel must be reported to FINERI LUXE within 48 hours from the time of delivery, together with the supporting evidence requested by FINERI LUXE. Submission of photographs or videos does not automatically entitle the customer to a replacement or refund. All claims shall be subject to reasonable verification in accordance with the applicable Cancellation, Return, Exchange & Refund Policy.

1.11 Delays Beyond Our Reasonable Control

Delivery timelines may be affected by circumstances beyond the reasonable control of FINERI LUXE or its authorised logistics partners, including but not limited to:

• severe weather conditions;
• floods, earthquakes, fires or other natural disasters;
• transportation disruptions or courier network delays;
• strikes, lockouts or labour disturbances;
• government orders, regulatory restrictions or public emergencies;
• customs inspections or customs clearance procedures;
• internet, payment gateway or system failures;
• pandemics or public health emergencies; or
• any other force majeure event.

In such circumstances, delivery timelines shall automatically stand extended for the duration of the relevant event. FINERI LUXE shall make reasonable efforts to minimise delays and keep customers informed wherever practicable. However, FINERI LUXE shall not be liable for any indirect, incidental, consequential or special loss arising solely from such delays, except to the extent liability cannot be excluded under applicable law.

1.12 Lost Shipment

Where shipment tracking indicates no meaningful movement for an unusually prolonged period, or where the customer reasonably believes that the shipment has been lost during transit, the customer should promptly contact FINERI LUXE Customer Support. Upon receipt of such notification, FINERI LUXE may initiate an investigation with the authorised logistics partner. Replacement, refund or any other appropriate resolution shall be considered only after completion of reasonable verification and confirmation by the logistics partner that the shipment has been lost, is undeliverable or cannot reasonably be recovered. Where investigation establishes that the shipment has been successfully delivered to the address provided by the customer or to an authorised recipient in accordance with the delivery records of the logistics partner, FINERI LUXE shall have no further liability except where otherwise required under applicable law.

1.13 Contact for Shipping Assistance

For any questions relating to shipping, dispatch, delivery, shipment tracking, Cash on Delivery (COD), Return-to-Origin (RTO), delivery delays or other shipping-related matters, customers may contact FINERI LUXE through the following official channels: Customer Support Email: fineri.five@gmail.com Customer Support Number: +91 8007008922

Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM (Sunday Closed) FINERI LUXE shall make reasonable efforts to respond to customer queries within a reasonable time during its business hours.