FINERI LUXE®

PRIVACY POLICY

3. Privacy Policy

This Privacy Policy explains how FINERI LUXE, operated by A FINERI 5 LLP, collects, uses, shares, stores and protects personal data when you use www.fineriluxe.com, place an order, contact us, interact with our social-media channels or use another official service.

3.1 Information We May Collect

Depending on your interaction with FINERI LUXE, we may collect, receive or generate the following categories of personal data:

Identity Data

• Name;
• Username or account identifier (where applicable);
• Age or date of birth where required for legal or operational purposes.

Contact Data

• Mobile number;
• Email address;
• Billing address;
• Shipping address; and
• Other contact information voluntarily provided by you.

Order and Transaction Data

• Shopping cart details;
• Wishlist;
• Order history;
• Invoice details;
• Shipping and delivery information;
• Return, exchange and refund records;
• Customer support requests relating to orders.

Payment-Related Data

• Payment method;
• Payment status;
• Transaction reference number;
• Payment gateway transaction details;
• Cash on Delivery (COD) Advance Booking Amount transaction details (where applicable);
• Refund transaction details;
• Payment verification records; and
• Other information reasonably required for processing payments and refunds.

FINERI LUXE does not intentionally collect or store complete debit card numbers, credit card numbers, CVV, OTP, card PIN, UPI PIN, internet banking passwords or similar confidential payment credentials.

Technical Data

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Cookies and similar technologies;
• Website usage information;
• Page activity;
• Approximate location derived from technical information.

Communication Data

• Emails;
• Telephone calls;
• WhatsApp conversations;
• Customer support interactions;
• Complaints;
• Feedback;
• Reviews; and
• Survey responses.

Marketing Data

• Marketing preferences;
• Newsletter subscriptions;
• Promotional campaign interactions;
• Communication preferences; and
• Opt-out records.

User-Generated Content

• Photographs;
• Videos;
• Product reviews;
• Testimonials;
• Social media tags; and
• Other content voluntarily submitted by you.

3.2 How We Collect Data

FINERI LUXE may collect personal data directly from you or through authorised third parties in connection with the operation of the Website and our business. Information may be collected through:

• Website registration;
• Customer account creation;
• Checkout process;
• Order placement;
• Cash on Delivery (COD) Advance Booking Amount payments;
• Payment gateways;
• Refund processing;
• Customer support communications;
• Return, exchange and refund requests;
• Cookies and similar technologies;
• Courier and logistics partners;
• Analytics providers;
• Marketing platforms;
• Social media interactions;
• Publicly available lawful sources; and
• Other interactions with FINERI LUXE.

Where information is received from third parties, FINERI LUXE shall process such information only for lawful business purposes and in accordance with applicable law.

3.3 Why We Use Data

FINERI LUXE may use personal data for one or more of the following purposes:

• Create and manage customer accounts;
• Process orders and verify customer identity;
• Process online payments;
• Process Cash on Delivery (COD) Advance Booking Amount payments;
• Verify payment status;
• Process invoices;
• Arrange dispatch and delivery;
• Provide shipment tracking;
• Process returns, exchanges and refunds;
• Process Cash on Delivery (COD) transactions;
• Provide customer support;
• Prevent fraud, abuse, misuse and unauthorised transactions;
• Detect suspicious or fraudulent activities;
• Improve products, services and Website functionality;
• Personalise customer experience;
• Send transactional communications relating to orders, payments, dispatch, delivery, returns, exchanges and refunds;
• Send promotional communications where permitted or consented to;
• Maintain accounting, taxation and business records;
• Comply with applicable legal and regulatory obligations;
• Protect the legal rights and interests of FINERI LUXE; and
• Establish, exercise or defend legal claims.

FINERI LUXE shall process personal data only for lawful purposes and only to the extent reasonably necessary for those purposes.

3.4 Consent and Fair Notice

Where consent is required under applicable law, FINERI LUXE shall obtain such consent through a clear notice, checkbox, consent form, opt-in mechanism or any other lawful method before collecting or processing personal data. By submitting personal data through the Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is the applicable legal basis, FINERI LUXE will obtain consent through a clear affirmative action, checkbox, opt-in mechanism or other lawful method. Where processing is based upon consent, such consent may be withdrawn at any time by contacting the Grievance Officer or by using any available withdrawal mechanism. Withdrawal of consent shall operate prospectively and shall not affect processing already carried out lawfully before withdrawal. Withdrawal of consent may affect FINERI LUXE's ability to provide certain products, services or Website functionality.

3.5 Transactional and Marketing Communications

FINERI LUXE may send transactional communications relating to:

• Order confirmation;
• Payment confirmation;
• Cash on Delivery (COD) Advance Booking Amount confirmation;
• Invoice generation;
• Dispatch confirmation;
• Shipment tracking;
• Delivery updates;
• Return, exchange and refund updates;
• Security notifications;
• Customer support communications; and
• Other service-related notices necessary for performance of the contract.

FINERI LUXE may also send promotional communications regarding:

• New product launches;
• Offers;
• Discounts;
• Promotional campaigns;
• Product recommendations;
• Marketing updates; and
• Other commercial communications where permitted by applicable law.

Customers may unsubscribe from promotional communications by using the unsubscribe option provided in the communication or by contacting FINERI LUXE at fineri.five@gmail.com. Essential transactional communications may continue even where promotional communications have been opted out.

3.6 Cookies and Similar Technologies

FINERI LUXE may use cookies, pixels, local storage technologies and similar technologies to:

• Operate the Website;
• Enable secure login and checkout;
• Remember customer preferences;
• Maintain shopping cart functionality;
• Process orders and payments;
• Support Cash on Delivery (COD) transactions;
• Prevent fraud and misuse;
• Analyse Website traffic and performance;
• Measure marketing effectiveness;
• Improve customer experience; and
• Comply with legal and security requirements.

Customers may manage cookie preferences through their browser settings or any cookie management tool made available on the Website. Disabling essential cookies or similar technologies may limit certain Website features, including account access, checkout functionality, payment processing or other services.

3.6A Detailed Cookie Policy

This Cookie Policy forms part of the Privacy Policy and explains the principal categories of cookies and similar technologies that may be used on the Website.

Essential Cookies

Essential cookies support security, account login, shopping-cart functions, checkout, payment processing, fraud prevention, customer preferences and other core Website functions. Because these technologies are necessary for the requested service, disabling them may prevent the Website from operating correctly.

Functional Cookies

Functional cookies may remember language, location, display, login, cart or other preferences in order to provide a more convenient and personalised Website experience. Analytics and Performance Cookies Analytics and performance cookies may help FINERI LUXE understand Website traffic, page usage, errors, campaign performance and customer journeys so that Website functionality and services can be improved. Information may be aggregated or pseudonymised where appropriate. Advertising and Social Media Cookies Where permitted and, where required, based on consent, advertising pixels, social-media technologies or similar identifiers may be used to measure campaigns, limit repeated advertisements, understand engagement and display relevant marketing on third-party platforms.

Third-Party Cookies

Some cookies or similar technologies may be placed or controlled by independent service providers such as payment gateways, analytics providers, advertising platforms, social-media services, hosting providers or customer-support tools. Their processing is governed by their own privacy and cookie practices. Cookie Consent and Choices Where required by applicable law, FINERI LUXE will obtain consent through a cookie banner, preference centre or another clear affirmative mechanism before using non-essential cookies. Customers may accept, reject or manage available cookie categories through the preference tool or browser settings. Withdrawal of consent will operate prospectively.

Cookie Duration

Cookies may be session cookies, which expire when the browser is closed, or persistent cookies, which remain for a defined period or until deleted. Retention periods depend on the purpose and configuration of the relevant technology and should not exceed what is reasonably necessary. Do Not Track and Browser Controls Browser-based Do Not Track signals may not operate consistently across all technologies. Customers may use browser controls, device settings and any Website preference centre made available by FINERI LUXE to manage cookies. Blocking cookies may affect login, checkout, cart, payment or other Website features.

3.7 Sharing with Service Providers

FINERI LUXE may share personal data only to the extent reasonably necessary for legitimate business, operational, contractual or legal purposes. Personal data may be shared with:

• Payment gateways;
• Banks and payment processors;
• Cash on Delivery (COD) collection partners, where applicable;
• Logistics and courier partners;
• Hosting providers;
• Cloud service providers;
• Technology service providers;
• Customer support platforms;
• Analytics providers;
• Marketing and advertising platforms;
• Professional advisers, including legal, accounting and audit professionals;
• Insurance providers;
• Government authorities, regulators or law enforcement agencies where required under applicable law; and
• Any other authorised service provider engaged for legitimate business purposes.

Such service providers are expected to process personal data only for authorised purposes, maintain appropriate confidentiality and security measures, and comply with applicable contractual and legal obligations. FINERI LUXE does not sell personal data merely for monetary consideration as an independent business activity.

3.8 Payment Security

Payments are processed through authorised third-party payment gateways and financial institutions. FINERI LUXE may receive limited payment-related information from such providers, including payment confirmation, transaction reference numbers, payment status, Advance Booking Amount payment status for Cash on Delivery (COD) orders, refund transaction status and payment verification information necessary for processing orders and refunds. FINERI LUXE will never ask customers to disclose their OTP, CVV, debit card PIN, credit card PIN, UPI PIN, internet banking password or any other confidential payment credentials through telephone calls, emails, WhatsApp messages, social media or any other communication channel. Although FINERI LUXE implements commercially reasonable security measures, no method of electronic transmission or online storage is completely secure. Customers are encouraged to exercise appropriate caution while making online payments and using their accounts.

3.9 Data Security

FINERI LUXE implements reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, disclosure, alteration, misuse or destruction. Such safeguards may include:

• Restricted access controls;
• Password-protected systems;
• Secure hosting environments;
• Encryption, where appropriate;
• Network and system monitoring;
• Periodic backups;
• Vendor security assessments;
• Payment security controls; and
• Other commercially reasonable security measures.

Customers are responsible for maintaining the confidentiality of their account credentials and should promptly notify FINERI LUXE of any suspected unauthorised access, misuse or security incident relating to their account.

3.10 Data Retention

FINERI LUXE retains personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as otherwise required under applicable law. Data may be retained for purposes including:

• Order processing;
• Payment verification;
• Cash on Delivery (COD) Advance Booking Amount records;
• Shipping and delivery;
• Return, exchange and refund processing;
• Customer support;
• Fraud prevention;
• Accounting and taxation;
• Legal compliance;
• Regulatory obligations;
• Dispute resolution; and
• Establishment, exercise or defence of legal claims.

Upon expiry of the applicable retention period, personal data may be securely deleted, anonymised or archived in accordance with applicable legal requirements and reasonable business practices.

3.11 Your Rights and Requests

Subject to applicable law, customers may have the right to:

• Request access to personal data processed by FINERI LUXE;
• Request correction or updating of inaccurate or incomplete personal data;
• Request deletion of personal data where legally applicable;
• Withdraw consent where processing is based upon consent;
• Request information regarding processing of personal data, where applicable;
• Nominate another person to exercise applicable rights in circumstances recognised by law;
• Opt out of promotional communications; and
• Submit grievances regarding the processing of personal data.

Requests should be submitted to fineri.five@gmail.com. FINERI LUXE may require reasonable identity verification before acting upon any request. Certain information may continue to be retained where necessary for taxation, accounting, fraud prevention, order verification, payment verification, return and refund processing, legal proceedings, regulatory compliance or any other lawful purpose.

3.12 Children

The FINERI LUXE Website is intended for individuals who are legally capable of entering into binding contracts under applicable law or for minors accessing the Website under the supervision and consent of a parent or lawful guardian. FINERI LUXE does not knowingly collect personal data from children in violation of applicable law, nor does it knowingly engage in behavioural monitoring or targeted advertising directed at children where prohibited. Where FINERI LUXE becomes aware that personal data relating to a child has been collected in a manner inconsistent with applicable law, reasonable steps may be taken to delete or otherwise handle such information in accordance with legal requirements.

3.13 Cross-Border Processing

FINERI LUXE may engage technology providers, hosting providers, cloud service providers, payment service providers, communication platforms, analytics providers or other authorised service providers that process personal data from locations outside India. Where personal data is processed outside India, FINERI LUXE shall take commercially reasonable steps to ensure that such processing is carried out in accordance with applicable law, appropriate contractual safeguards and reasonable security measures. Cross-border processing shall be limited to purposes including:

• Website hosting;
• Cloud storage;
• Payment processing;
• Cash on Delivery (COD) Advance Booking Amount payment verification;
• Customer support;
• Communication services;
• Analytics;
• Security monitoring;
• Fraud prevention; and
• Other legitimate business operations.

Where applicable law imposes restrictions on international transfers of personal data, FINERI LUXE shall take reasonable steps to comply with such requirements.

3.14 Third-Party Websites, Platforms and Services

The FINERI LUXE Website may contain links to third-party websites, payment gateways, courier tracking portals, social media platforms or other external services operated independently of FINERI LUXE. Such third-party services maintain their own privacy policies, security practices and terms of use. FINERI LUXE does not control and is not responsible for the privacy practices, content, availability or security of such third-party services. Customers are encouraged to review the applicable privacy policy and terms of use of any third-party website or platform before providing personal information or using its services.

3.15 User-Generated Content

Customers may voluntarily submit reviews, ratings, photographs, videos, testimonials, feedback or other content relating to FINERI LUXE products or services. Where permitted under applicable law, FINERI LUXE may publish, display, reproduce or use such user-generated content for customer support, product improvement, promotional activities, marketing communications or other legitimate business purposes. Customers should avoid publishing confidential information, payment credentials, personal identification numbers, addresses or other sensitive personal information in publicly accessible reviews, comments or social media posts. FINERI LUXE reserves the right to remove, moderate or decline to publish any user-generated content that is unlawful, defamatory, misleading, fraudulent, abusive, infringing or otherwise inappropriate.

3.16 Security Incident Response

FINERI LUXE maintains reasonable procedures for responding to actual or suspected personal data security incidents. Where FINERI LUXE becomes aware of a personal data breach or other security incident affecting personal information, it may:

• investigate the incident;
• contain or minimise its impact;
• preserve relevant evidence;
• implement corrective or preventive measures;
• notify affected individuals, regulators or other authorities where required under applicable law; and
• take any other action reasonably necessary to protect personal data and comply with legal obligations.

FINERI LUXE does not guarantee that unauthorised access, cyber-attacks or security incidents will never occur; however, commercially reasonable efforts shall be undertaken to reduce associated risks.

3.17 Changes to this Privacy Policy

FINERI LUXE reserves the right to amend, modify, update or replace this Privacy Policy from time to time to reflect:

• changes in applicable law;
• regulatory requirements;
• technological developments;
• Website functionality;
• payment methods, including Cash on Delivery (COD);
• security practices;
• business operations; or
• any other legitimate operational requirement.

The revised Privacy Policy shall become effective from the "Effective Date" or "Last Updated" date displayed on the Website. Where required under applicable law or where material changes significantly affect customers' rights, FINERI LUXE may also provide additional notice through the Website, email or any other appropriate communication channel. Continued use of the Website after such changes become effective shall constitute acceptance of the revised Privacy Policy to the extent permitted under applicable law.

3.18 Grievance and Privacy Contact

For any questions, requests or grievances relating to this Privacy Policy or the processing of personal data, customers may contact the designated Grievance Officer through the following official channels: Grievance Officer: Meena Anant Khunger, Designated Partner

Email: fineri.five@gmail.com

Phone: +91 8007008922

Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM (Sunday Closed) Registered Office Address: Flat No. 601, B-Wing, Om Satyam Exotica Apartment, Vayusena Road, Opposite Rachna Sayantara,
Vayusena Nagar, Nagpur – 440007, Maharashtra, India. FINERI LUXE shall acknowledge every consumer complaint within 48 hours of receipt and endeavour to resolve the complaint within one month from the date of receipt, subject to identity verification, applicable law and operational requirements.